Frequently Asked Questions

Our team of artists work as fast as they can but sometimes we are very busy, we aim to get your hand-drawn portrait out to you in 10-15 days. 

All prices on our store are denominated in USD.

Your portrait will be digital so it will be emailed to you when its complete, ready to print or put on a mug, t-shirt whatever you decide to do with it. Please check your spam inbox if you have not received an email from us.

All posters ship free and fulfilment is handled by our printing partners. Poster shipping time is generally 10-20 days from date of order.

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make revisions until you are 100% happy with your portrait.

Whatever you want! You just let us know your idea and we will make it happen.

Yes, absolutely, unlike some we put no restrictions on your portrait, its yours to do whatever you want with.

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us 

The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.

No problem just drop us an email and we can discuss large jobs.

It is the customer’s responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.